Shop Terms and Conditions
For products purchased online customers have a 14 day cancellation period by law for returns.
We are unable to post courier internationally to a PO Box address, please always provide a physical address if you can or get in touch with the office.
If a product arrives damaged then the customer is offered a replacement product after returning the damaged item, a full refund after returning the damaged item or a reduction in the price of the product after emailing photographs of the damage but wishing to keep the damaged item.
Customers must contact Elemental Beings Ltd regarding any damage to items as soon as possible and within 14 days.
To receive full refund product must be received on return by Elemental Beings Ltd unused and un-damaged.
If you do not receive your purchased product, please contact us within 3 weeks of your item being posted to you. If we do not hear from you within 3 weeks we will not be able to assist you with arranging a refund for any items which go missing in the post. In the event that you go beyond the 3 week deadline, you can contact Royal Mail directly using the tracking number that has been provided to you by us at the time of posting to arrange a refund.
Please note that when purchasing a physical product from the shop you are liable for any potential customs charge. If you are concerned about incurring customs charges please contact us to discuss as we may be able to pack multiple items in smaller packaging.
Elemental Beings Ltd. is unable to accept any responsibility for any course of action chosen to be taken after listening to any channeled message whether that be personal message or group message or any advice given through our services. As souls you all have free will on planet earth and are therefore responsible for your own decisions and choice of actions in this incarnation.
For purchasing of digital downloads customers lose the right to cancel the purchase once they download the product and the 14 day cancellation period does not apply to digital purchases from Elemental Beings Ltd as stated here in the terms and conditions of purchasing from this website.
If you purchase an upcoming workshop but do not receive the email with the link to the audios for download then it is your responsibility to let us know by contacting us
within 2 weeks of purchase so that we can re-send the email to you.
For digital downloads with personal channelled messages customers have a two month period in which to claim after the point of booking or the date of the workshop. After this period the channelled message offer shall no longer be available.
Elemental Beings Ltd aims to deliver Dragon channelling messages within a month of bookings. Personal messages from the workshops within 2 weeks. It is up to you to claim your personal messages and no reminder is obliged to be sent out to you.
Workshop sale and discount vouchers terms and conditions:
Elemental Beings Ltd on occasion offers a half price sale on workshops and gives discount vouchers. If you purchase a workshop in the sale, or use discount vouchers to purchase a workshop, these do not include a personal channeled message or one to one session with Alphedia Arara or Auraengus, unless other wise stated. Always the full price option is available if you do wish to also receive a personal message.
Elemental Beings Ltd is the owner of all intellectual property rights in the materials which are available for download.
Elemental Beings Ltd will use reasonable endeavours to keep all commitments regarding pre booked workshops and retreats but that we may need to cancel due to unforeseen circumstances. Customers will be notified of this immediately and all efforts will be made to re schedule the planned sessions however if this is not possible or acceptable to the customer a full refund will be made.
Limitation of liability clause – Elemental Beings Ltd liability is limited to the amount received from a customer and if a workshop or retreat has to be cancelled for some reason Elemental Beings Ltd has no liability for costs incurred for the customer for travel or accommodation.
If you book a retreat with Elemental Beings Ltd the deposit is non refundable. Once the full amount or any other amounts towards a retreat is paid it becomes non refundable unless someone else takes the space and pays in full.
Zoom Live Video Terms and Conditions
If you choose to take part live in our zoom option for the workshops please note that your camera and audio will be swtiched off throughout the workshop. However, should you choose to engage with Alphedia at the end through video/audio it will be assumed at the point of booking that you are giving permission to be seen by others and recorded.
If you do not wish for your name to be called in, or would prefer a different name to the one you book with, please state this at the point of booking.